At Darussalam Publisher, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, contact us, subscribe to our communications, or purchase products from us.
This Privacy Policy applies to information collected through our website and our online services.
1. Information We Collect
When you use our website, we may collect personal information that you provide directly to us. This may include:
- Your full name
- Billing and delivery address
- Email address
- Telephone number
- Account/login information
- Order and purchase history
- Products added to your basket or wishlist
- Messages or enquiries sent through our website
- Newsletter subscription preferences
- Information necessary to process and fulfil your order
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, approximate location derived from your IP address, and information collected through cookies and similar technologies.
2. How We Use Your Information
We may use your personal information to:
- Process, manage and fulfil your orders
- Arrange delivery of products you purchase
- Process payments and refunds
- Create and manage your customer account
- Provide customer service and respond to enquiries
- Send important information regarding your orders
- Maintain the security and functionality of our website
- Detect and prevent fraudulent or suspicious transactions
- Improve our website, products and customer experience
- Maintain appropriate business and transaction records
- Send marketing emails, offers or updates where you have consented to receive them
- Comply with applicable legal, tax, accounting and regulatory obligations
We only use personal information where we have an appropriate legal basis to do so, such as fulfilling a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where required.
3. Payment Information
When you make a purchase, payment information may be processed by the payment provider made available through our website.
Darussalam Publisher does not need to store your complete payment card details where payments are handled securely by an independent payment processor.
Payment providers may process your information according to their own privacy policies and security procedures.
4. Order & Delivery Information
To process and deliver your order, we may share necessary information such as your name, delivery address, contact details and relevant order information with delivery companies, couriers, fulfilment providers or other service providers involved in completing your purchase.
We only provide information reasonably necessary for them to perform the relevant service.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.
Cookies may be used for purposes such as:
- Remembering items in your shopping basket
- Keeping you signed into your account
- Remembering website preferences
- Website security
- Understanding how visitors use our website
- Measuring website performance
- Supporting marketing or advertising features where applicable
Where required by applicable law, non-essential cookies will be used subject to your consent.
You can also manage cookies through your browser settings. Disabling certain essential cookies may affect some website features.
6. Analytics
We may use analytics services to understand how customers and visitors interact with our website.
Analytics information may include pages visited, session duration, device and browser information, traffic sources and general interaction with the website.
We use this information to understand website performance and improve our services.
7. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about new products, special offers, promotions and other relevant updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary transactional communications relating to an order or your account.
8. Sharing Your Personal Information
We do not sell your personal information.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT and website service providers
- Email and communication providers
- Analytics providers
- Professional advisers
- Fraud-prevention and security providers
- Government, regulatory or law-enforcement authorities where legally required
Service providers should only process personal information for the purposes for which it has been provided and subject to applicable data-protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud and meeting legal, accounting or tax obligations.
When personal information is no longer required, we may securely delete or anonymise it where appropriate.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords confidential and should contact us if they believe their account has been accessed without authorisation.
11. Your Data Protection Rights
Depending on applicable data-protection law and your circumstances, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request transfer of eligible information
- Withdraw consent where processing is based on consent
- Object to or opt out of direct marketing
Some rights are subject to legal limitations and exemptions.
To exercise a privacy right, please contact us using the contact details provided below. We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our website and online store are not intended to knowingly collect personal information directly from children who are not legally able to provide valid consent under applicable law.
If we become aware that personal information has been collected from a child in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the matter.
13. Third-Party Websites
Our website may contain links to external websites or services.
Darussalam Publisher is not responsible for the privacy practices, security or content of independent third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
14. International Data Transfers
Some service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The latest version will be published on this page and the Last Updated date will be revised accordingly.
