At Darussalam Publisher, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
1. 30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be returned in the same condition in which it was received.
- Be unused, unread and undamaged.
- Include its original packaging, where applicable.
- Include all accessories, components or promotional items originally supplied with it.
- Have proof of purchase or your order number.
Items returned damaged, used, incomplete or in a condition unsuitable for resale may not qualify for a full refund, except where the item was faulty or damaged when supplied.
2. How to Request a Return
To request a return, please contact Darussalam Publisher within 30 days of receiving your order.
Please provide your:
Order number, full name, item(s) you wish to return, and reason for the return.
Once your return request has been reviewed, we will provide you with the appropriate return instructions.
Please do not send items back without following the return instructions provided by us.
3. Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, faulty, defective or different from what you ordered, please contact us as soon as reasonably possible and provide your order details along with photographs where appropriate.
Once the issue has been verified, we will arrange an appropriate solution, which may include a replacement, refund or other remedy, depending on the circumstances and your applicable statutory rights.
4. Change-of-Mind Returns
If you simply change your mind about a purchase, you may return eligible products within the applicable return period.
Unless the item is faulty, damaged or incorrect, the customer may be responsible for the cost of returning the item.
We strongly recommend using a tracked postal or courier service when returning products, as you are responsible for ensuring that the returned parcel reaches us.
This policy does not limit any cancellation or other rights you may have under applicable UK consumer law.
5. Non-Returnable Items
For hygiene, safety or other legal reasons, certain products may not be eligible for a change-of-mind return once opened, used or unsealed.
This may include, where applicable:
- Opened or used perfumes and fragrances
- Opened personal-care or hygiene-related products
- Personalised or specially customised products
- Digital/downloadable products once supplied, where applicable and where cancellation rights have been lost
- Items that cannot be returned for health or hygiene reasons once unsealed
These exclusions do not affect your rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the outcome of your return.
Where a refund is approved, it will normally be issued to your original payment method.
Your bank, card issuer or payment provider may require additional time to process the refund after it has been issued.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
7. Exchanges
If you would like to exchange an eligible item, please contact us with your order number and details of the required replacement.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative or provide a refund where appropriate.
8. Return Shipping Costs
If you are returning an item because you changed your mind, you will normally be responsible for the return postage costs.
If an item is faulty, damaged, defective or incorrectly supplied, we will handle reasonable return costs as required by applicable law.
Original delivery charges and additional/express delivery charges will be handled in accordance with applicable UK consumer law.
9. Lost Return Parcels
Darussalam Publisher cannot be responsible for a return parcel that does not reach us where the customer arranged the return shipping.
For this reason, we recommend retaining your proof of postage and tracking information until your return has been completed.
10. Your Statutory Rights
Nothing in this Returns & Refund Policy is intended to limit or exclude your statutory rights under applicable UK consumer law, including rights relating to goods that are faulty, damaged, not as described or not of satisfactory quality.
11. Contact Us
For returns, refunds, exchanges or questions regarding this policy, please contact:
Darussalam Publisher
Website: darussalampublisher.com
Email: info@darussalampublisher.com
Return Address:
Please include your order number when contacting us so that we can assist you as quickly as possible.
